Troubleshooting
The App Doesn’t Show any Blind to Pair, Even Though the Blue Link is Connected to my Blind.
Make sure you close enough to the blind and that the Bluetooth in your device is not turned off, you just need to turn it on. If you need help to enable the Bluetooth in your device, please check the links below. Enable the Bluetooth in an Android ...
Why do I Get Low Signal for Some Blinds?
The Bluetooth® technology depends largely on the construction and layout of your home, and where you are while you are using the app to control the blinds. Low signal means that you are not physically in range of the blind and in order to control it, ...
Sometimes the Blind Takes Too Long to Connect to the App. What Should I Do?
Bluetooth implementation differs significantly from device to device. This can cause inconsistent connection times depending on your phone or tablet. After 10 seconds, if the blind is not connected, return to the blind list and try again.
Since Daylight Saving Time Started/Ended, My Schedules are Running Ahead/Behind.
You need to connect to each blind every time there is a change in the Daylight Saving Time. To do it easily, connect to the blind by tapping on Tap to connect, then move the blind’s position by taping or swiping up or down. Return to the blind list ...
One or More Blinds are “Not Found”. What Should I Do?
There are three possible causes for this: You may not be in range of the blinds. In this case you just need to move towards to the blinds until you are in range and the app show the option Tap to Connect. The blind may be in use by another person in ...