How to setup a blind?

First, download the Blue Link app to your device using one of the buttons below.

Neo Smart Blinds Blue Link App Download Google Play AndroidNeo Smart Blinds Blue Link App Download App Store Apple iOS

For each motorized blind, add the Neo Blue Link to the motor using the Neo Blue Link connector. You may need to use a chair or a ladder to be able to reach connection wire. If that is the case, you should remain on the chair/ladder until the end of the claim process.

Neo Smart Blinds Bluetooth Motors how to connect the Neo Blue LinkNeo Smart Blinds Bluetooth Motors and the Neo Blue Link

Now, enable the Bluetooth on your device, then, open the Neo Smart Blinds Blue app. Tap on Tap to Claim of the unclaimed blind and follow the steps.

Neo Smart Blinds Blue app for Neo Blue Link

Once your blind is claimed, you are ready to go to the next motorized blind and repeat the same process

How do I enable the Bluetooth in an Android device?

Each Android device may vary, below is the general guide to enable the Bluetooth. If this doesn’t work, please see your phone's manual or support site.

Enabling the Bluetooth via home screen:

  1. Swipe down from the top of your screen to fully expand your notification tray
  2. Tap on the Bluetooth symbol
  3. Tap or swipe the switch so it will be in the "on" position
How to enable the Bluetooth in an Android device

Enabling the Bluetooth via settings:

  1. Tap on Settings
  2. Look for Bluetooth or the Bluetooth symbol in your settings and tap it
  3. Tap or swipe the switch so it will be in the "on" position
How to enable the Bluetooth in an Android device

How do I enable the Bluetooth in an Apple device?

Below is the general guide to enable the Bluetooth in your Apple device. If this doesn’t work, please see your phone's manual or Apple’s support site.

Enabling the Bluetooth via home screen:

  1. Swipe up from the bottom of your screen to fully expand the control center
  2. Tap on the Bluetooth symbol to enable it (the icon will be blue)
How to enable the Bluetooth in an Apple device

Enabling the Bluetooth via settings:

  1. Tap on Settings
  2. Look for Bluetooth or the Bluetooth symbol in your settings and tap it
  3. Tap or swipe the switch so it will be in the "on" position
How to enable the Bluetooth in an Apple device

Will the schedules still work when I’m not at home?

Yes. The app doesn’t need to be open, neither in range of the blinds in order for the schedules run automatically.

When I’m not at home, how can I operate my blinds?

You can’t manually change the blind’s position if you are not physically in range. However, you can create schedules to all your blinds for periods of time that you will not be home. All schedules will run automatically.

When I’m not at home, how can I operate my blinds?

You can’t manually change the blind’s position if you are not physically in range. However, you can create schedules to all your blinds for periods of time that you will not be home. All schedules will run automatically.

Why do I get low signal for some blinds?

The Bluetooth® technology depends largely on the construction and layout of your home, and where you are while you are using the app to control the blinds. Low signal means that you are not physically in range of the blind and in order to control it, you need to move towards to the blind until you get a higher signal.

One or more blinds are “not found”. What should I do?

There are 3 possible causes for this:

  1. You may not be in range of the blinds. In this case you just need to move towards to the blinds until you are in range and the app show the option Tap to Connect.
  2. The blind may be in use by another person in the house. In this case, the blind will be available to you as soon as nobody else is using it.
  3. The Bluetooth in your device may be turned off, you just need to turn it on. If you need help to enable the Bluetooth in your device, please check the links below.

    Enable the Bluetooth in an Android device
    Enable the Bluetooth in an Apple device

Do I need an internet connection (Wi-Fi or cellular data) to use Blue Link app?

You will only need a Wi-Fi or a mobile data connection to download or update the Neo Smart Blinds Blue app (available for both Android and iOS devices). Otherwise in everyday use you will only need your Bluetooth enabled.

I have a smart home system at home. Is Blue Linkcompatible with major smart home systems?

Blue Link is not currently compatible with any smart home system. We are currently exploring the possibility of adding major smart home systems. Check back with us for progress and updates.

What’s the range for the Blue Link? How many do I need for my house?

Up to 10m indoors and up to 30m for open areas, but please note that it depends largely on the smart device used to connect, the construction and layout of your home, and where you are while you are using the app to control the blinds. It is necessary one Blue Link per blind.

The app doesn’t show any blind to pair, even though the Blue Link is connected to my blind.

Make sure you close enough to the blind and that the Bluetooth in your device is not turned off, you just need to turn it on. If you need help to enable the Bluetooth in your device, please check the links below.

Enable the Bluetooth in an Android device
Enable the Bluetooth in an Apple device

What mobile devices are compatible with the Blue Link?

Smart devices with Bluetooth 4.0 or newer, both iOS and Android. Neo Smart Blinds Blue app is currently compatible with:

  • Android 5.1 and newer
  • iPhone 4S and newer (iOS 8 and newer)
  • iPad 2 and newer (iOS 8 and newer)
  • iPad mini