Troubleshooting
The schedule didn’t run automatically
For the command to be sent to the room's blinds, all the Smart Controllers of your account need to be online with Internet access at the scheduled time. Double-check if the schedule is enabled and ensure it has the intended AM/PM times. Besides that, ...
I repositioned my Smart Controller but it won't come back online
This is likely because the Wi-Fi signal is not strong enough in the Smart Controller’s new location. Move the Smart Controller to a position with a stronger Wi-Fi signal.
My original remote control no longer works with one of my blinds
This can occur for several reasons: The blind motor does not have power. Ensure the battery is charged. The remote control is not working. Ensure it can control another blind. If it can’t, replace the batteries or the remote control. The memory on ...
Hotspot issues
While the WiFi signal may look strong before you connect, it can significantly drop in intensity while the Smart Controller is transmitting information. Keep your phone or tablet within a few feet to minimize transmission problems and follow the ...
Smart Controller shows offline in the app
Various things could cause your Smart Controller to stop working normally. First, ensure it is connected to a wall charger and has power, then check if the light located on the back of the Smart Controller is on. Quick fix Press the "R" button on the ...
C-R200 and WC100: Note to Samsung Galaxy Note 8 owners
Follow the in-app troubleshooting steps. If you still can’t connect to the hotspot, please try the alternative method below. Access the alternative method page Using your phone, tap on this link. Following the steps on the page to connect the Smart ...
How to Operate the Motor Using the Remote Control
It depends of which setup code you have in your account. Please use the table below to download the motor programming and operating instructions for the setup code in use in your account. Help me find my setup code Using the Neo Smart Blinds app: Tap ...
Smart Controller didn't come online
This can happen for a few reasons: The wrong Wi-Fi credentials (i.e. combination of network name and password) were provided. We suggest verifying you can connect with another device (e.g. phone or tablet) using those WiFi credentials before trying ...
Finding Technical Support
If you have an issue that couldn't be solved using the information provided on this page or on the troubleshooting section please contact local technical support. Access the Tech Support page On the upper left corner, tap on the menu icon. Then, tap ...
Repositioning the Smart Controller
Repositioning on the same Wi-Fi Network To move a Smart Controller within your account to a new location while keeping it connected to the same Wi-Fi network, unplug it and plug it in at the desired location. Repositioning on a different Wi-Fi ...