Download the app

Using your phone or a tablet, download and install the Neo Smart Blinds App.

Create an account

Open the app and tap on Create Account. Enter a valid email address and a password. Choose the same setup code written on the Smart Controller instructions. Tap on Create Account to finalize the process and be able to sign in.

When choosing the location(s) for your Neo Smart Blinds Controller(s) you must ensure that:

The Smart Controller receives a strong WiFi signal from your router

All of your motorized blinds receive a strong radio signal from at least one of your Smart Controllers.

These factors may be hard to assess before using the system, so take your best guess. You can easily reposition your Smart Controller(s), or add a new one at a later time.

The app will guide you through each step. If something goes wrong, it will also help you to troubleshoot the problem. Below you will find two guides, one for each model, to the Add Smart Controller process.

You can find your Smart Controller model and serial number by reading the label on the back of its case.

Information and what you will need

Besides the system requirements listed below, the app will also need your input on whether you want or not to share the device approximate location.

You can't use our Web app to add a Smart Controller model C-BR300. Once it's added to your account you can use the Web app.

You will need:

Allow Smart Controller to get its approximate geolocation

By opting in, you will enable the relative schedule feature in the app which is used to show the sunset and sunrise buttons on the schedule page. By opting out, the app will be only able to schedule rooms at a specific time. In this case, you will be guided to set a timezone manually.
Enabling and disabling geolocation usage can be done at any time on the settings page of the app.

Tap on your Smart Controller model

Check the model number written on the back of your Smart Controller case.

Power up your Smart Controller

Install your Smart Controller somewhere central with a strong WiFi signal. The LED underneath the Smart Controller will turn on to indicate it is receiving power.

Pairing Mode

Press and hold the S button for 3 seconds. The LED should start blinking blue.

If this procedure fails, tap on No option and follow the troubleshooting instructions.

A - Allow Bluetooth and location usage

Tap on the first button to allow bluetooth usage by the app in your device, then tap on the second button to turn on the device's Bluetooth.

Some devices won't allow the app to turn Bluetooth on. In this case, manually turn Bluetooth on, then came back to the app and tap on the button again.

B - Connect to the Smart Controller

The app will list all Smart Controllers in pairing mode. Tap on it to connect via Bluetooth.

Allow Smart Controller to use your Wi-Fi

Select the WiFi network your Neo Smart Blinds Controller should use, then enter the network password.

Finishing up

The Smart Controller will proceed to the final steps of the process. If necessary, the app will ask you to follow complementary steps.

What's next?

The Smart Controller was successfully added to your account. You can add another controller or go ahead to add a blind by tapping on one of the buttons on the What's next section. Otherwise, tap on the button Done in the bottom of the page.

Information and what you will need

Besides the system requirements listed below, the app will also need your input on whether you want or not to share the device approximate location.

You will need:

Allow Smart Controller to get its approximate geolocation

By opting in, you will enable the relative schedule feature in the app which is used to show the sunset and sunrise buttons on the schedule page. By opting out, the app will be only able to schedule rooms at a specific time. In this case, you will be guided to set a timezone manually.
Enabling and disabling geolocation usage can be done at any time on the settings page of the app.

Tap on your Smart Controller model

Check the model number written on the back of your Smart Controller case.

Power up your Smart Controller

Install your Smart Controller somewhere central with a strong WiFi signal. The LED underneath the Smart Controller will turn on to indicate it is receiving power.

Pairing Mode

The LED should be blinking blue, indicating the Smart Controller is in pairing mode.

If it isn't, tap on the No option in the app and follow the steps.

Connect to Neo-Smart-Blinds Wi-Fi network

Access the Settings>WiFi of your device and connect to the Neo-Smart-Blinds network. Come back to the Neo Smart Blinds app. It will automatically detect that you have connected to the Smart Controller Wifi and it will allow you to proceed to the next step.

Important note to Android users: After connecting to the hotspot, you should wait about 10 seconds before returning to the app. Your phone may notify you that this access point does not have Internet access, and ask you whether you want to remain connected. You should confirm that you do before continuing.

How to access the Wifi list on my phone

Instructions may vary according to the Android/iOS version.

Allow Smart Controller to use your Wi-Fi

Select the WiFi network your Neo Smart Blinds Controller should use, then enter the network password.

Finishing up

The Smart Controller will proceed to the final steps of the process. If necessary, the app will ask you to follow complementary steps.

What's next?

The Smart Controller was successfully added to your account. You can add another controller or go ahead to add a blind by tapping on one of the buttons on the What's next section. Otherwise, tap on the button Done in the bottom of the page.

Choose Add a blind from the menu

Tap on the upper left corner menu, then tap on the Add a blind submenu.

Choose name and icon

Enter a name for the blind and choose a blind type icon that matches yours. Tap on the bottom button Next to proceed to the next step.

When naming your blind, try to use a descriptive name (e.g. East Wall) so that you can quickly identify the blind later or easily use in voice commands to an integrated voice assistant.

Choose or add a room

As shown in the first image below, choose the room you want to add the blind, then tap on Next.

If you don't have the room in the Your rooms list yet, simply add one by tapping on the Add room button and choose a name and an icon for the new room (second image below).

When adding a new room, you will be able to assign it to one of the account's Smart Controller. In this case, choose the nearest Smart Controller to the physical room at your house. You can change the assigned Smart Controller at all time, by editing the room information. Accounts with only one Smart Controller will have the option already preselected.

Set blind to pairing mode

This part of the process depends on the entered setup code. Please, follow the instuctions in the app. If the blind is out of reach, tap on the button Show me instructions via remote control.

Pair blind

Send the pair signal to the blind by tapping on the button Send pair signal. The blind should move or beep to indicate that it was paired. If this happened, answer the question in the app by tapping on Yes, it did, then, tap on the Next button in the bottom of the page to proceed.

In case the blidn didn't move or beep, tap the button Resend pair signal and observe closely. In the app, answer the question to proceed to the next step or to have troubleshooting instructions.

Blind added successfully

Nice! You have successfully paired blind. If you don't have any other blind to add, tap on the bottom button Done. You can now control, add it to scenes and integrate it into one of the Smart Controller 3rd party compatible systems. You can also automate the blind by creating schedules to its room.

If you have other blinds to add, tap on Add another blind or Add another blind to [name of the room] to start the new add a blind process with some items already selected for you.

Before adding the blinds to your Smart Controller, we advise you taking a moment to observe your home layout and try to identify the schedules that will be the most useful to you. To help you, here are some common examples:

Blinds with identical schedules (days of the week and time) can be added in the same room to make its automation (and integration to third party devices) easier and more flexible. Have in mind that you can always add the same blind in different rooms, if necessary. Just repeat the process to add a blind in the app with the same blind into multiple rooms.

Using the illustrated house above as an example, besides grouping each blind in its corresponding room, the blinds on the east wall of the house (right side of the image) were grouped in a room called East Wall. This room will also facilitate the voice commands usage, if a voice control device is integrated, such as Amazon Alexa.

Access the blind page of a room

Tap on the room that has the blind you want to control individually.

Macro controls and favourite position(s)

For most setup codes, each blind will have the buttons: open, stop, close and favourite positions*. Use them to control blinds individually.
* The favourite position button may change or not be available according to your setup code

Fine controls

If fine adjustments are needed, tap on the blind to access all the blind controls, including the micro steps buttons.

Tap on the room

On Your Rooms page, tap on the room that you want to add a schedule.

Tap on the Schedule tab

In the top of the page, tap on the Schedules tab.

Tap on Add Schedule

Right below the tab Schedules, tap on the blue button Add Schedule to create a new schedule.

Set the schedule parameters and save

Choose the blind position, the time and select the days of the week the schedule will run.

To set a specific time schedule choose the on time button and then, enter the desired time of the day (e.g. 11:00PM).

To set a relative schedule, choose the at sunset or the at sunrise button. The app will show you the today’s sunset/sunrise time to the Smart Controller approximate geolocation. If you want to set the schedule for a certain amount of time before or after the sunset/sunrise time, enter the desired amount between 0:00h to 3:59h in the time field.

After tapping on the Save button, the schedule will be added to the room.

Disabling a schedule

Tap on the toggle of the schedule you want to disable. The schedule will be kept in your account, but won't run until you enable it again.

Enabling a disabled schedule

Tap on the toggle of the disabled schedule you want to enable. You can have up to 40 enabled schedules in your account.

Open the room page

Tap on the room you want to change its name or its icon.

Tap on the pencil icon

On the upper right corner of the page, tap on the pencil icon to edit the room's information.

Make modifications and save

Enter the new name and/or tap on the the new icon. When you are done, tap on the Save button on the bottom of the page to save the modifications.

Open the room page

Tap on the room you want to change the assigned Smart Controller.

Tap on the pencil icon

On the upper right corner, tap on the pencil icon.

Choose the closest Smart Controller and save

Tap on the Assign Smart Controller dropdown to access the Smart Controller list. Choose the serial number of the closest Smart Controller to the room you are assigning it to. The serial number of the Smart Controller is written on its label.

Open the room page

Tap on the room that has the blind you want to set a position as favourite.

Access the blind advanced controls page

Tap on the arrow (left side) of the blind to access its advance controls page.

Move the blind to the desired position

Use the control buttons to move the blind to a position that you want to set as the favourite position.

Set the blind current position as the favourite position

On the advanced controls section of the page, tap on the Set Favourite button to set the current blind position as the new favourite position.

Open the room page

Tap on the room you want to delete and, therefore, permanently remove from your account.

Tap on the pencil icon

In the upper right corner, tap on the pencil icon to access the room's information page.

Tap on the trash can icon and confirm

In the upper right corner, tap on the trash can icon to delete the room. Tap on OK to confirm and permanently delete the room and its blinds from your account.

Access the Scenes page

From the upper left corner menu, tap on the Scenes submenu.

Tap on Add Scene

On the upper right corner, tap on Add Scene to add a new scene to your account.

Name the scene and tap on Add Rooms and Blinds

Choose a significant name for your scene that will help you remember its usage. Then, tap on Add Rooms and Blinds.

Choose a command for each room and blind to be added to the scene

The app will show you all the rooms and blinds of your account. Choose one command for each room and/or individual blind that you want to add to the scene.

If you choose a command for a room, it means that all the blinds from that room will execute the same command. If different commands are needed, choose the commands for each blind of the room.

To add the selected rooms and blinds to the scene, tap on the button Add to Scene.

Save the scene

Tap on the button located on the bottom of the page, Save to save the scene.

Select Scenes from the upper left corner menu. Then, tap on the Play button of the scene you want to play.

The execution time of a scene will vary according to the total number of rooms and blinds (around 1 second for each). Example: 2 rooms and 2 blinds will take 4s to finish.

Before playing another scene, you will need to wait for the previous scene to complete.

Repositioning

To reposition a Smart Controller that is already associated with your account to a new location with access to the same WiFi network, simply unplug it and replug in the desired location.

Access the Tech Support page

On the upper left corner, tap on the menu icon. Then, tap on the option "Tech Support"