Getting Started

1

Download the app

Using your phone or a tablet, download and install the Neo Smart Blinds App.

Neo Smart Blinds Controller app for download at Google PlayNeo Smart Blinds Controller app for download in the App Store
2

Create an account

Open the app and tap on Create Account. Enter a valid email address and a password. Choose the same setup code written on the Smart Controller instructions. Tap on Create Account to finalize the process and be able to sign in.

Neo Smart Blinds app tap on create new account Create new account form

Each Smart Controller comes with an instruction leaflet where you can find the setup code. In case you have lost or never received one, you can ask your dealer. Blind pairing is only possible if the setup code is right.

Choosing a location

When choosing the location(s) for your Neo Smart Blinds Controller(s) you must ensure that:

The Smart Controller receives a strong WiFi signal from your router
All of your motorized blinds receive a strong radio signal from at least one of your Smart Controllers.

These factors may be hard to assess before using the system, so take your best guess. You can easily reposition your Smart Controller(s), or add a new one at a later time.

Adding a Smart Controller

The app will guide you through each step. If something goes wrong, it will also help you to troubleshoot the problem. Below you will find two guides, one for each model, to the Add Smart Controller process.

You can find your Smart Controller model and serial number by reading the label on the back of its case.

Label on the back of the Smart Controller case where you can find its model and serial number

Adding a Smart Controller: models WC100 and C-R200

*

Information and what you will need

Besides the system requirements listed below, the app will also need your input on whether you want or not to share the device approximate location.

You will need:

  • 2.4Ghz Wi-Fi with Internet
  • your Wi-Fi password in hands
  • A smartphone or tablet running Android 8.0 (Oreo) or higher, or iOS 12 or higher
Information about the add Smart Controller process, useful tips for a smooth instalation
A

Allow Smart Controller to get its approximate geolocation

By opting in, you will enable the relative schedule feature in the app which is used to show the sunset and sunrise buttons on the schedule page. By opting out, the app will be only able to schedule rooms at a specific time. In this case, you will be guided to set a timezone manually.
Enabling and disabling geolocation usage can be done at any time on the settings page of the app.

User tapping on yes to opt in the usage of the device's approximate geolocation to enable relative schedulesStep to confirm the app set timezone, local time and sunrise and sunset times correctly

The app does not collect geolocation data precise enough to know your address

By approximate geolocation, we mean a few kilometres/miles radius of the device position in the moment of your consent. This information is only enough for determining your timezone and approximated sunset and sunrise times. The app does not request the approximate geolocation again unless you manually disable and re-enable this feature in your account settings.

B

Tap on your Smart Controller model

Check the model number written on the back of your Smart Controller case.

Choose the option that matches the model number written on the back of the Smart Controller
1

Power up your Smart Controller

Install your Smart Controller somewhere central with a strong WiFi signal. The LED underneath the Smart Controller will turn on to indicate it is receiving power.

Power up the Smart Controller to an outlet using the included micro-usb and power charger
2

Pairing Mode

The LED should be blinking blue, indicating the Smart Controller is in pairing mode.

If it isn't, tap on the No option in the app and follow the steps.

App asking if the Smart Controller LED is blinking blue
3

Connect to Neo-Smart-Blinds Wi-Fi network

Access the Settings>WiFi of your device and connect to the Neo-Smart-Blinds network. Come back to the Neo Smart Blinds app. It will automatically detect that you have connected to the Smart Controller Wifi and it will allow you to proceed to the next step.

Instructions on how to connect to the Smart Controller Wi-fiApp showing that your device is connected to the Smart Controller Wi-fi

Important note to Android users: After connecting to the hotspot, you should wait about 10 seconds before returning to the app. Your phone may notify you that this access point does not have Internet access, and ask you whether you want to remain connected. You should confirm that you do before continuing.

Instructions may vary according to the Android/iOS version.

How to connect to the Smart Controller Wi-Fi using a Android deviceHow to connect to the Smart Controller Wi-Fi using an Apple device (iOS system)

When it’s in Setup-Mode (LED blinking blue), your Neo Smart Blinds Controller creates it’s own WiFi hotspot. From a computer or mobile device it will appear on your available list of available WiFi networks as:

Neo-Smart-Blinds-XXXX(Where XXXX are four random characters.)

You must connect your phone, tablet, or computer to this hotspot to continue to the setup process.

This is done differently depending on the operating system of the device you are using. See the videos above for Android and iOS.

4

Allow Smart Controller to use your Wi-Fi

Select the WiFi network your Neo Smart Blinds Controller should use, then enter the network password.

User tapping on one of the Wi-Fi networks available in range of the Smart ControllerUser entering the password for the selected Wi-Fi network

If you don’t see your WiFi network on the list, you can try rescanning. If you still don’t see your WiFi network after rescanning, you will need reposition your Neo Smart Blinds Controller.

5

Finishing up

The Smart Controller will proceed to the final steps of the process. If necessary, the app will ask you to follow complementary steps.

Final step to the Smart Controller be added to the account also includes firmware update, if available
6

What's next?

The Smart Controller was successfully added to your account. You can add another controller or go ahead to add a blind by tapping on one of the buttons on the What's next section. Otherwise, tap on the button Done in the bottom of the page.

Confirmation that the Smart Controller was added to the account

Adding a Smart Controller: model C-BR300

*

Information and what you will need

Besides the system requirements listed below, the app will also need your input on whether you want or not to share the device approximate location.

You can't use our Web app to add a Smart Controller model C-BR300. Once it's added to your account you can use the Web app.

You will need:

  • 2.4Ghz Wi-Fi with Internet
  • Bluetooth on a mobile device and allow Bluetooth usage on step 3
  • your Wi-Fi password in hands
  • A smartphone or tablet running Android 8.0 (Oreo) or higher, or iOS 12 or higher
Information about the add Smart Controller process, useful tips for a smooth instalation
A

Allow Smart Controller to get its approximate geolocation

By opting in, you will enable the relative schedule feature in the app which is used to show the sunset and sunrise buttons on the schedule page. By opting out, the app will be only able to schedule rooms at a specific time. In this case, you will be guided to set a timezone manually.
Enabling and disabling geolocation usage can be done at any time on the settings page of the app.

User tapping on yes to opt in the usage of the device's approximate geolocation to enable relative schedulesStep to confirm the app set timezone, local time and sunrise and sunset times correctly

The app does not collect geolocation data precise enough to know your address

By approximate geolocation, we mean a few kilometres/miles radius of the device position in the moment of your consent. This information is only enough for determining your timezone and approximated sunset and sunrise times. The app does not request the approximate geolocation again unless you manually disable and re-enable this feature in your account settings.

B

Tap on your Smart Controller model

Check the model number written on the back of your Smart Controller case.

Choose the option that matches the model number written on the back of the Smart Controller
1

Power up your Smart Controller

Install your Smart Controller somewhere central with a strong WiFi signal. The LED underneath the Smart Controller will turn on to indicate it is receiving power.

Power up the Smart Controller to an outlet using the included micro-usb and power charger
2

Pairing Mode

Press and hold the S button for 3 seconds. The LED should start blinking blue.

If this procedure fails, tap on No option and follow the troubleshooting instructions.

App asking if the Smart Controller LED is blinking blue
3

A - Allow Bluetooth and location usage

Tap on the first button to allow bluetooth usage by the app in your device, then tap on the second button to turn on the device's Bluetooth.

Some devices won't allow the app to turn Bluetooth on. In this case, manually turn Bluetooth on, then came back to the app and tap on the button again.

App showing two buttons, one to allow bluetooth usage and other to turn on bluetoothApp showing Bluetooth usage was allowed and blutooth is enabled
3

B - Connect to the Smart Controller

The app will list all Smart Controllers in pairing mode. Tap on it to connect via Bluetooth.

Instructions on how to connect to the Smart Controller Wi-fi
4

Allow Smart Controller to use your Wi-Fi

Select the WiFi network your Neo Smart Blinds Controller should use, then enter the network password.

User tapping on one of the Wi-Fi networks available in range of the Smart ControllerUser entering the password for the selected Wi-Fi network

If you don’t see your WiFi network on the list, you can try rescanning. If you still don’t see your WiFi network after rescanning, you will need reposition your Neo Smart Blinds Controller.

5

Finishing up

The Smart Controller will proceed to the final steps of the process. If necessary, the app will ask you to follow complementary steps.

Final step to the Smart Controller be added to the account also includes firmware update, if available
6

What's next?

The Smart Controller was successfully added to your account. You can add another controller or go ahead to add a blind by tapping on one of the buttons on the What's next section. Otherwise, tap on the button Done in the bottom of the page.

Confirmation that the Smart Controller was added to the account

Adding a blind

Take your time to decide how you want to map your physical house into rooms in the app to make automation and voice commands (to integrated voice assistants) easy and practical. For more information about this, see our  Tips for grouping blinds to match your home layout.

You can pair the same blind into different rooms. However, due to radiofrequency's nature, you can't transfer paired blinds from one room to another.

*

Choose Add a blind from the menu

Tap on the upper left corner menu, then tap on the Add a blind submenu.

User tapping on the Add a blind submenu from the side menu of the app
1

Choose name and icon

Enter a name for the blind and choose a blind type icon that matches yours. Tap on the bottom button Next to proceed to the next step.

When naming your blind, try to use a descriptive name (e.g. East Wall) so that you can quickly identify the blind later or easily use in voice commands to an integrated voice assistant.

Enter name and choose an icon for your blind
2

Choose or add a room

As shown in the first image below, choose the room you want to add the blind, then tap on Next.

If you don't have the room in the Your rooms list yet, simply add one by tapping on the Add room button and choose a name and an icon for the new room (second image below).

Choose a room from the list to add the blindCreate a new room by choosing entering name and choosing a room icon

When adding a new room, you will be able to assign it to one of the account's Smart Controller. In this case, choose the nearest Smart Controller to the physical room at your house. You can change the assigned Smart Controller at all time, by editing the room information. Accounts with only one Smart Controller will have the option already preselected.

User choosing to assing one of the Smart Controllers to the roomUser choosing to assing one of the Smart Controllers to the room
3

Set blind to pairing mode

This part of the process depends on the entered setup code. Please, follow the instuctions in the app. If the blind is out of reach, tap on the button Show me instructions via remote control.

Instructions on how to set a blind in pairing mode
4

Pair blind

Send the pair signal to the blind by tapping on the button Send pair signal. The blind should move or beep to indicate that it was paired. If this happened, answer the question in the app by tapping on Yes, it did, then, tap on the Next button in the bottom of the page to proceed.

In case the blidn didn't move or beep, tap the button Resend pair signal and observe closely. In the app, answer the question to proceed to the next step or to have troubleshooting instructions.

Button send pair signalApp asks for user confirmation if the blind move or beep
5

Blind added successfully

Nice! You have successfully paired blind. If you don't have any other blind to add, tap on the bottom button Done. You can now control, add it to scenes and integrate it into one of the Smart Controller 3rd party compatible systems. You can also automate the blind by creating schedules to its room.

If you have other blinds to add, tap on Add another blind or Add another blind to [name of the room] to start the new add a blind process with some items already selected for you.

Confirmation that the blind was added successfully and a button to add another blind

Tips for grouping blinds to match your home layout

Before adding the blinds to your Smart Controller, we advise you taking a moment to observe your home layout and try to identify the schedules that will be the most useful to you. To help you, here are some common examples:

  • Open blinds in the morning to wake up or after wake up time
  • Close blinds when the sun hits directly
  • Close blinds for privacy at night
  • Close blinds before bedtime

Blinds with identical schedules (days of the week and time) can be added in the same room to make its automation (and integration to third party devices) easier and more flexible. Have in mind that you can always add the same blind in different rooms, if necessary. Just repeat the process to add a blind in the app with the same blind into multiple rooms.

Schematics of a house showing different room's windows and their names

Using the illustrated house above as an example, besides grouping each blind in its corresponding room, the blinds on the east wall of the house (right side of the image) were grouped in a room called East Wall. This room will also facilitate the voice commands usage, if a voice control device is integrated, such as Amazon Alexa.

Rooms page showing how the house blinds were grouped into roomsBlinds of the east wall of the house grouped in one room called east wall for easy voice commands to Google Assistant, Alexa or Siri

Controlling blinds individually

1

Access the blind page of a room

Tap on the room that has the blind you want to control individually.

User tapping on the living room card
2

Macro controls and favourite position(s)

For most setup codes, each blind will have the buttons: open, stop, close and favourite positions*. Use them to control blinds individually.
* The favourite position button may change or not be available according to your setup code

User tapping on the favourite position two button of a blind called front window
3

Fine controls

If fine adjustments are needed, tap on the blind to access all the blind controls, including the micro steps buttons.

User tapping on the blind front window cardUser tapping on the micro step C (towards close) of the front window blind

Adding a schedule to a room

All Smart Controllers of your account need to be online

All the Smart Controllers of your account need to be online (with Internet access) at the moment when you are adding or editing a relative schedule.

1

Tap on the room

On Your Rooms page, tap on the room that you want to add a schedule.

User tapping on the living room card
2

Tap on the Schedule tab

In the top of the page, tap on the Schedules tab.

User taps on the schedule tab
3

Tap on Add Schedule

Right below the tab Schedules, tap on the blue button Add Schedule to create a new schedule.

User taps on the add a schedule button to add a new schedule to the room's blinds
4

Set the schedule parameters and save

Choose the blind position, the time and select the days of the week the schedule will run.

To set a specific time schedule choose the on time button and then, enter the desired time of the day (e.g. 11:00PM).

To set a relative schedule, choose the at sunset or the at sunrise button. The app will show you the today’s sunset/sunrise time to the Smart Controller approximate geolocation. If you want to set the schedule for a certain amount of time before or after the sunset/sunrise time, enter the desired amount between 0:00h to 3:59h in the time field.

Example of a schedule for motorized blinds using the Neo Smart Blinds appExample of a relative schedule using the sunrise time to open the living room blinds

After tapping on the Save button, the schedule will be added to the room.

Schedule list for the motorized blinds in the living room

Disabling and enabling schedules

1

Disabling a schedule

Tap on the toggle of the schedule you want to disable. The schedule will be kept in your account, but won't run until you enable it again.

User taps on the toggle to diseable the room schedule
2

Enabling a disabled schedule

Tap on the toggle of the disabled schedule you want to enable. You can have up to 40 enabled schedules in your account.

User enabling a schedule for blind automation

Changing the name or the icon of a room

1

Open the room page

Tap on the room you want to change its name or its icon.

User taps on the living room card
2

Tap on the pencil icon

On the upper right corner of the page, tap on the pencil icon to edit the room's information.

User taps on the pencil icon on the upper right corner of the page
3

Make modifications and save

Enter the new name and/or tap on the the new icon. When you are done, tap on the Save button on the bottom of the page to save the modifications.

Edit room information form containg name of the room and a list of icons to choose from

Assigning a Smart Controller to a room

When adding a new room during the Add a blind process, accounts with more than one Smart Controller need to assign a particular Smart Controller to the room. Later, this information can be changed when editing a room.

This feature is especially useful for very large or multi-level houses whose blinds aren't in range to all Smart Controller devices you have in your account.

1

Open the room page

Tap on the room you want to change the assigned Smart Controller.

User tapping the icon of the living room card
2

Tap on the pencil icon

On the upper right corner, tap on the pencil icon.

User taps the pencil icon to edit the room information
3

Choose the closest Smart Controller and save

Tap on the Assign Smart Controller dropdown to access the Smart Controller list. Choose the serial number of the closest Smart Controller to the room you are assigning it to. The serial number of the Smart Controller is written on its label.

User taps on the field containing the Smart Controller option to assign to the living roomUser taps on another Smart Controller to assign to the room

Setting a favourite position

You also can set up the favourite position using the remote control

Please refer to the motor's instructions manual to learn the procedure. Some motors support more than one favourite position.

1

Open the room page

Tap on the room that has the blind you want to set a position as favourite.

User taps on a room card
2

Access the blind advanced controls page

Tap on the arrow (left side) of the blind to access its advance controls page.

user taps on a blind card
3

Move the blind to the desired position

Use the control buttons to move the blind to a position that you want to set as the favourite position.

user taps on the micro step C (towards close) button
4

Set the blind current position as the favourite position

On the advanced controls section of the page, tap on the Set Favourite button to set the current blind position as the new favourite position.

user taps the button set favorite 1

Deleting a room and its blinds

1

Open the room page

Tap on the room you want to delete and, therefore, permanently remove from your account.

user taps on the room icon of the card
2

Tap on the pencil icon

In the upper right corner, tap on the pencil icon to access the room's information page.

user tapping on the pencil icon to edit the room's information
3

Tap on the trash can icon and confirm

In the upper right corner, tap on the trash can icon to delete the room. Tap on OK to confirm and permanently delete the room and its blinds from your account.

user taps on the trash icon to delete the room from his/her account

Adding a scene

*

Access the Scenes page

From the upper left corner menu, tap on the Scenes submenu.

User choosing the submenu scenes
1

Tap on Add Scene

On the upper right corner, tap on Add Scene to add a new scene to your account.

user taps on the blue button called add scene
2

Name the scene and tap on Add Rooms and Blinds

Choose a significant name for your scene that will help you remember its usage. Then, tap on Add Rooms and Blinds.

user chooses a name to the new scene and taps on the button add rooms and blinds
3

Choose a command for each room and blind to be added to the scene

The app will show you all the rooms and blinds of your account. Choose one command for each room and/or individual blind that you want to add to the scene.

user chooses the commands for rooms and blinds to be added to the scene

If you choose a command for a room, it means that all the blinds from that room will execute the same command. If different commands are needed, choose the commands for each blind of the room.

To add the selected rooms and blinds to the scene, tap on the button Add to Scene.

list of blinds and rooms with their respective control commands selected and the button add to scene available to the user
4

Save the scene

Tap on the button located on the bottom of the page, Save to save the scene.

scene details and the button save available to the user to save the new scene

How to play a Scene

Select Scenes from the upper left corner menu. Then, tap on the Play button of the scene you want to play.

The execution time of a scene will vary according to the total number of rooms and blinds (around 1 second for each). Example: 2 rooms and 2 blinds will take 4s to finish.

Before playing another scene, you will need to wait for the previous scene to complete.

user taps on the button play of a sceneapp shows it is playing the scene while other scenes play buttons has been temporaly diseabled

Repositioning the Smart Controller

1

Repositioning

To reposition a Smart Controller that is already associated with your account to a new location with access to the same WiFi network, simply unplug it and replug in the desired location.

Smart Controller app how to reposition controller

When powered back on, the Neo Smart Blinds Controller should move through four states:

  1. Blinking green rapidly (connecting to the WiFi)
  2. Blinking green very slowly (WiFi connection established)
  3. Blinking light-blue rapidly (connecting to the Cloud)
  4. Blinking light-blue very slowly (Cloud connection established)

If successful the Neo Smart Blinds Controller will get to state 4.

To reposition your Neo Smart Blinds Controller somewhere with a different WiFi network, delete the Controller from your account, then re-add it once in the new location.

Finding Technical Support

If you have an issue that couldn't be solved using the information provided on this page or on the troubleshooting page, please contact local technical support.

1

Access the Tech Support page

On the upper left corner, tap on the menu icon. Then, tap on the option "Tech Support"

user tapping on the submenu Technical support to access it page